Telephone Consultations & Triage Skills Training

Most  clinicians are now using the telephone as the first point of contact  with their patients and yet many have never undergone training in this  specialist skill, whilst others want to brush up on their skills having  found themselves doing more telephone work than ever before.

This  popular, long-standing RCGP course will now be delivered using an  online platform (e.g. ZOOM) and will provide you with a real  understanding of how to manage the risks involved in telephone  assessments to practise safely, effectively and efficiently. The day is  entirely practical and will give you realistic tools and techniques in  telephone triage and consultations by using interactive exercises, real  calls, group work and plenary talks to explore what’s involved in  providing care when we are unable to see the patient.

You  will leave armed with useful solutions to managing common calls and the  more challenging demands, whether you are new to telephone triage and  consultations or experienced in this area. The course is suitable for  all GPs (qualified and practicing and AiTs/newly qualified), nurses,  paramedics and pharmacists.

Learning Objectives

•   Gain knowledge and awareness for carrying out appropriate, cost effective and safe triage

•   Improve confidence in telephone triage by developing a call structure

•   Develop an awareness of the communication and questioning skills require

•    Discuss and practice safe and comprehensive history taking within a  telephone triage context to ensure the most appropriate outcome

•   Explore legal issues of telephone assessments including confidentiality, documentation and safety netting